Responsible Gambling

Effective date: 28 October 2026

At King Johnnie, we are committed to promoting a safe, fair, and responsible gambling environment for all customers in Australia. Gambling should always be treated as a form of entertainment, not as a way to make money, recover losses, or solve financial problems. If gambling stops being fun, or begins to feel stressful, it is important to take action early.

Our commitment to responsible gambling

King Johnnie supports responsible gambling practices and encourages all customers to make informed decisions about their play. We aim to provide clear information, practical tools, and access to support services for anyone who may need help.

We recognise that gambling can affect people differently. For some, it remains a leisure activity. For others, it may become harmful. We therefore take responsible gambling seriously and encourage customers to use the tools available to help manage their gambling activity.

Gambling only for adults

Our services are for people who are 18 years of age or older. It is illegal for anyone under 18 to gamble. We take age restrictions seriously and reserve the right to request verification at any time. If you are under 18, or if you are allowing someone under 18 to use your account or device, you must stop immediately.

Keeping gambling in balance

To help keep gambling recreational, consider the following:

• Set a strict budget before you start and only gamble with money you can afford to lose.
• Decide in advance how much time and money you will spend.
• Do not chase losses.
• Take regular breaks.
• Avoid gambling when you are upset, tired, stressed, intoxicated, or distracted.
• Do not use gambling as a source of income or a way to pay bills.
• Keep gambling separate from daily living expenses, rent, food, savings, and other essential commitments.

Signs gambling may be becoming a problem

You may need to review your gambling if you:

• spend more money or time gambling than you intended;
• find it difficult to stop once you start;
• feel anxious, guilty, or irritable about gambling;
• borrow money, sell belongings, or use credit to gamble;
• hide your gambling from family or friends;
• miss work, study, or family responsibilities because of gambling;
• try to win back losses by gambling more;
• notice conflict, financial pressure, or emotional distress linked to gambling.

If any of these signs sound familiar, it may be time to pause and seek support.

Tools to help you stay in control

We encourage customers to use personal limits and self-management strategies. Depending on account functionality and applicable rules, you may be able to:

• set deposit limits;
• set loss limits;
• set session or time limits;
• take a cooling-off break;
• request account closure;
• self-exclude from gambling services for a longer period.

If you would like to reduce your gambling, taking a break or setting stronger limits can be a positive first step. If you are unsure which option is best, contact a support service listed below.

Self-exclusion and account closure

If you feel gambling is becoming harmful, you can ask to exclude yourself from further gambling access. Self-exclusion is a formal step that helps prevent access to gambling services for a chosen period. If you request self-exclusion, we will take reasonable steps to process it in line with applicable requirements and internal procedures.

You may also choose to close your account permanently. Before doing so, consider whether you want support first, especially if gambling has become hard to control. Closing an account can be an important boundary, but it does not replace professional help if you are struggling.

Taking a break

A short break can help reset gambling habits. If you feel your play is increasing, taking time away from gambling can help you reflect on your spending, emotions, and patterns. During a break, it can help to avoid gambling-related emails, notifications, and social media content that may trigger urges to play.

Protecting minors and vulnerable persons

Gambling must never be made available to minors. We encourage parents, carers, and guardians to keep devices, login details, and payment methods secure. If you share a household with children or young people, please take steps to prevent access to gambling content, accounts, and promotional messages.

We also encourage anyone supporting a vulnerable person to take concerns seriously. If a family member, friend, or colleague may be experiencing gambling harm, encourage them to speak with a qualified counsellor or support service.

Family and friends

Gambling harm often affects more than one person. If someone close to you is gambling in a way that worries you, try to:

• talk calmly and without judgment;
• focus on specific behaviours rather than blame;
• encourage a break from gambling;
• help them contact a support service;
• protect your own finances and wellbeing;
• seek advice for yourself if you are impacted.

Support is available not only for people who gamble, but also for family members and friends affected by gambling harm.

Financial safeguards

If gambling is affecting your finances, it is important to act quickly. Practical safeguards may include:

• reviewing bank and card statements regularly;
• lowering card limits or turning off card-based gambling features where available;
• using budgeting tools;
• separating essential money from discretionary spending;
• seeking financial counselling if debts are building up.

If you cannot afford to gamble comfortably, you should not gamble.

Get help now

If you are worried about your gambling, or the gambling of someone you know, confidential help is available across Australia.

• Gambling Helpline: 1800 858 858 — free, confidential, 24 hours a day, 7 days a week.
• Online counselling and chat: available 24/7 through Gambling Help Online.

If you or someone else is in immediate danger, call 000 now.

Additional support services in Australia

If gambling is linked to distress, anxiety, or crisis, you may also wish to contact:

• Lifeline: 13 11 14
• Suicide Call Back Service: 1300 659 467
• Beyond Blue: 1300 224 636
• MensLine Australia: 1300 789 978
• Kids Helpline: 1800 551 800
• 13YARN: 13 92 76

These services can provide support if gambling is contributing to stress, depression, anxiety, relationship problems, or a personal crisis.

National and government support

Australia also provides national self-exclusion and responsible gambling support options. If you want to exclude yourself from regulated online gambling services in Australia, you may wish to use the national self-exclusion register. You can also contact your local gambling regulator or government responsible gambling body if you need information about complaints, consumer protections, or local support pathways.

For example, in New South Wales you may contact the Office of Responsible Gambling at 02 9995 0992 or info@responsiblegambling.nsw.gov.au. In Victoria, responsible gambling oversight is handled through the Victorian Gambling and Casino Control Commission. In Western Australia, the Gaming and Wagering Commission regulates lawful gambling activity. In South Australia, the Liquor and Gambling Commissioner regulates gambling codes of practice. In the Northern Territory, gambling and racing compliance enquiries can be directed to the relevant NT government contacts.

Our approach to safer gambling

We support a culture where customers can gamble responsibly and with awareness. We may review customer activity where there are signs of harm or concern. Where appropriate, we may encourage breaks, limits, account restrictions, or additional support options.

We also encourage customers to read promotional materials carefully, avoid gambling when emotionally vulnerable, and remember that no game or bet can guarantee a win. Random outcomes are not predictable, and previous losses do not increase the chance of a future win.

Personal responsibility

Each customer is responsible for making informed decisions about their own gambling. Before placing any wager, ask yourself:

• Can I comfortably afford this?
• Have I already reached my limit for today?
• Am I gambling for entertainment, or to escape a problem?
• Would I still place this bet if I were not trying to recover losses?

If the answer to any of these questions concerns you, stop and consider seeking support.

What to do if you need help

If gambling feels out of control, do not wait. Reach out early, talk to someone you trust, and contact a professional support service. Small changes made early are often easier than trying to deal with a larger problem later.

Taking action may include stopping gambling immediately, removing access to funds, setting limits, excluding yourself, and speaking with a counsellor or financial adviser.

Changes to this policy

This Responsible Gambling information may be updated from time to time to reflect changes in best practice, customer protection measures, or applicable requirements in Australia. The current version is effective from 28 October 2026.

If you need help now, please use the support services listed above.