Privacy Policy

Effective date: 28 October 2026

Last updated: 28 October 2026

This Privacy Policy explains how King Johnnie (“we”, “us”, “our”) collects, uses, stores, shares and protects personal information when you use our services, create an account, play, make a deposit or withdrawal, contact our support team, subscribe to marketing communications, or otherwise interact with us.

This Privacy Policy is intended for users in Australia and is designed to be read together with our Terms and Conditions, Responsible Gambling Policy, AML/CTF procedures, bonus terms and any other rules or notices we make available to you from time to time.

1. Who we are

King Johnnie is the controller of the personal information described in this Privacy Policy. We operate online gaming services and provide customer support, account management, payment processing, identity verification, fraud prevention and related services.

Contact details for privacy matters:

Email: privacy@kingjohnnie.net

Postal address: Privacy Officer, King Johnnie, Customer Support Department, Australia

Telephone: Customer Support line as displayed in your account area or support section of our site

If you contact us about privacy, please include your full name, username or account number, the nature of your request and any relevant supporting information.

2. Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through our website, mobile experiences, customer support channels, email, chat, telephone, payment providers, verification services, marketing communications, affiliate channels and any other services operated by us.

This Privacy Policy applies only to personal information. It does not apply to anonymous information where no person can reasonably be identified, except where such information is linked to personal information.

3. Australian privacy laws

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where those laws apply to our activities and the information we hold. We also take into account our obligations relating to gambling services, identity verification, anti-money laundering, counter-terrorism financing, record keeping, consumer protection and responsible gambling.

Where other laws require us to retain, disclose or process information, those legal obligations will take priority to the extent required by law.

4. Information we collect

We may collect the following categories of personal information:

• identification details such as full name, date of birth, gender and nationality
• contact details such as email address, telephone number, residential address and mailing address
• account details such as username, password, security questions, preferences and account settings
• verification documents and information, including government-issued identification, proof of address, source-of-funds or source-of-wealth information, and other documents required for verification or regulatory compliance
• financial details such as deposit methods, withdrawal instructions, transaction history, payment card or wallet details where permitted, and related billing data
• technical information such as IP address, device identifiers, browser type, operating system, language settings, access times, pages viewed, and session data
• gaming activity information such as gameplay history, bets placed, winnings, losses, bonus usage, session duration, gaming limits and self-exclusion settings
• communications you send to us, including emails, chat messages, call recordings, complaint details and support tickets
• marketing and preference information, including your consent choices and communication opt-ins or opt-outs
• information required for responsible gambling, verification of age and identity, fraud prevention and security checks
• information we are required to collect under applicable law or our licensing, compliance or operational obligations

We may also collect aggregated or de-identified information that does not directly identify you. If we combine that information with personal information, we treat the combined information as personal information.

5. How we collect information

We collect personal information directly from you when you:

• register for an account
• make a deposit or request a withdrawal
• complete verification checks
• contact customer support
• participate in promotions, bonuses, surveys or competitions
• subscribe to emails or other communications
• update your account details or gaming preferences
• use our website or services
• submit a complaint, query or responsible gambling request

We may also collect information from:

• payment processors and financial institutions
• identity verification providers and fraud prevention partners
• regulatory authorities and law enforcement agencies
• responsible gambling and self-exclusion services where applicable
• technology providers, analytics providers and security tools
• publicly available sources where permitted by law
• third parties who are authorised to provide information on your behalf

6. Why we collect, use and disclose personal information

We may collect, use and disclose personal information for the following purposes:

• to create and manage your account
• to verify your identity, age and eligibility to use our services
• to process deposits, withdrawals, refunds and related transactions
• to operate games, bonuses, promotions and loyalty features
• to provide customer support and respond to enquiries or complaints
• to monitor and improve the security, integrity and performance of our services
• to detect, prevent and investigate fraud, cheating, money laundering, account abuse and other unlawful or improper activity
• to comply with legal and regulatory obligations, including record keeping, reporting and audit requirements
• to support responsible gambling measures, including limit setting, intervention, monitoring and self-exclusion
• to personalise your experience and remember your preferences
• to send service notifications, administrative messages and account-related communications
• to send marketing communications where permitted and where you have not opted out
• to manage disputes, recover debts, enforce our terms and protect our rights and property
• to conduct analytics, testing, research and service improvement
• to comply with lawful requests from regulators, courts, police or other authorities

We will only use or disclose personal information for the purpose for which it was collected, or for a related purpose you would reasonably expect, unless otherwise permitted or required by law.

7. Sensitive information

Where we collect sensitive information, including information related to responsible gambling support, health-related disclosures or other sensitive matters, we will only collect, use and disclose it where permitted by law and where reasonably necessary for our functions and activities, or with your consent where required.

We understand that gambling-related services may involve sensitive personal circumstances. We handle such information with extra care and limit access to staff and service providers who need it for a legitimate business or legal purpose.

8. Verification, age checks and compliance

We are required to verify the identity and age of customers and to conduct compliance checks. We may ask you to provide documents or additional information at any time, including before allowing deposits, withdrawals or continued use of your account.

If you fail to provide requested information, we may restrict, suspend or close your account, withhold withdrawals, or take other steps required by law or by our internal controls.

9. Cookies and similar technologies

We use cookies, pixels, web beacons, log files and similar technologies to operate our services, remember your preferences, maintain security, measure performance, analyse usage and support account functionality.

These technologies may collect technical and usage information such as device type, browser type, session activity, pages visited, referring pages, approximate location derived from IP address and interaction patterns.

You may be able to control cookies through your browser settings, but disabling some cookies may affect the functionality and security of our services.

10. Marketing communications

Where permitted by law, we may send you promotional messages by email, SMS, push notifications or other channels. You can opt out of marketing communications at any time by using the unsubscribe mechanism in the message or by contacting us directly.

Even if you opt out of marketing, we may still send you essential service communications, such as account notices, security alerts, transaction confirmations, verification requests, policy updates and responsible gambling messages.

11. Disclosure of personal information

We may disclose personal information to the following categories of recipients where reasonably necessary:

• our employees and internal teams
• service providers and contractors who support our operations
• payment processors, banks and financial service providers
• identity verification, fraud prevention and security partners
• hosting, infrastructure, software and data storage providers
• customer support, communications and marketing providers
• analytics, auditing and reporting providers
• legal advisers, accountants and professional advisers
• regulators, licensing bodies, law enforcement agencies and courts
• responsible gambling, self-exclusion and harm-minimisation services where applicable
• any other party with your consent or as otherwise permitted by law

We require third parties who process personal information on our behalf to protect it and use it only for the purposes we authorise, subject to their own legal obligations.

12. Overseas disclosure

We may store, process or disclose personal information outside Australia, including where our service providers, systems, hosting infrastructure or support teams are located in another country.

Where we disclose personal information overseas, we take reasonable steps to ensure the recipient protects the information in a manner consistent with applicable privacy obligations, unless an exception applies or disclosure is otherwise permitted by law.

13. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures may include:

• encryption and secure transmission methods
• access controls and authentication measures
• segregated storage and restricted staff access
• monitoring, logging and security alerts
• backup and disaster recovery processes
• training for staff and contractors
• regular review of our systems and controls

No system is completely secure. You are responsible for keeping your account credentials confidential and for using a secure device and secure internet connection when accessing your account.

14. Retention of personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, for related purposes, to comply with legal obligations, to resolve disputes, to enforce agreements and to meet regulatory, accounting or reporting requirements.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it securely, unless we are required or permitted to retain it for a longer period.

15. Access to your personal information

You may request access to the personal information we hold about you, subject to any lawful grounds for refusal. We may ask you to verify your identity before responding to your request.

If you would like access to your personal information, please contact us using the details provided in this Privacy Policy. We will respond within a reasonable time and in accordance with applicable law.

16. Correction of personal information

If you believe that any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may request correction. We may ask for supporting information and may make reasonable enquiries before updating our records.

If we refuse to correct information, we will explain why and, where required, note your requested correction on the record.

17. Complaints

If you believe we have breached this Privacy Policy or applicable privacy laws, you may lodge a complaint with us. Please provide enough detail for us to investigate the matter properly.

We will acknowledge your complaint and aim to investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may have the right to complain to the Office of the Australian Information Commissioner or another relevant authority, depending on the circumstances.

18. Responsible gambling and help resources

We encourage anyone who feels they may be at risk of gambling harm to seek help early. You may request account limits, cooling-off arrangements or self-exclusion options where available through our services.

If you need immediate help in Australia, you may contact the National Gambling Helpline on 1800 858 858, which is operated through the national gambling support service. You may also contact BetStop, the National Self-Exclusion Register, through the Australian Communications and Media Authority if you wish to self-exclude from licensed interactive gambling services in Australia.

19. Children

Our services are intended only for adults. We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that we have collected personal information from a minor, we will take reasonable steps to delete it and, where necessary, close the relevant account.

20. Third-party websites and services

Our services may interact with services operated by third parties, such as payment providers or verification services. We are not responsible for the privacy practices of third parties outside our control. You should review their privacy policies and terms where relevant.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations or operational requirements. The updated version will take effect when it is published on our site, unless we state otherwise.

We encourage you to review this Privacy Policy regularly so you remain informed about how we handle your personal information.

22. How to contact us

If you have any questions, requests or complaints about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer using the details below:

Email: privacy@kingjohnnie.net

Postal address: Privacy Officer, King Johnnie, Customer Support Department, Australia

Telephone: Customer Support line as displayed in your account area or support section of our site

By using our services, you acknowledge that you have read and understood this Privacy Policy.